I have been observing critical charting issue under the OT app for couple of days now.
Yesterday Chart got stuck. Prices/candles were not moving. Video link here.
Today, chart is just not getting loaded. Video link here.
While Dhan app charting works as expected. Please address this at the earliest.
Hey @khulsat,
We kindly request to share your registered account details with us via DM or email us at help@dhan.co. We’ll review the details and get in touch with you shortly.
Done.
Before you ask me,
Clearing app cache, checking internet connection, reinstalling app, etc. is not the solution to this.
Let me know if anything else is needed.
Thx.
Hey @khulsat, we have responded to your query on your registered email ID. Please check your inbox.
The issue is intermittent but observed frequently. There is no point connecting over a Google meet as it is practically impossible to time the issue and connect immediately. I am not sure whether the screen sharing on mobile will make any sense.
Always being at denial is not healthy. How come scalper charts work well while normal charts don’t?
Screen recordings are already shared in my initial posts which clearly gives visibility of the issue.
You need to admit that the OT app is not as optimized as Dhan app & do the fine-tuning wherever required.
