Important: Changes in Funds Withdrawal Process at Dhan

@Dhan @Pranita @PravinJ pls comment on this feedback

Hi @sri1647 Stock Trading business is tough and there are many scenarios in place, and some if them have chances to wipe-out the stock trading platform in a day.

This post is older, we do process now payouts much much faster that what we did before. Also to mention - Dhan was the first platform to introduce Fast withdrawals, many happen anywhere between 2 to 15 mins depending on the margin obligations of the client. When Dhan introduced these capabilities, the industry standard for withdrawal was 1-2 days, and on holidays even longer.

Honestly, I do not feel this race to move from 2 to 15 mins to under 60 seconds makes much difference considering the risk profile checks we have to carry. We do not want to be over-adventurous when it comes to such decisions. Hope this helps us understand our perspective.

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Hi Sir, thanks for your reply. I had shared the feedback under this post as the topic is related to that. Also, i had made an instant withdrawal yesterday and the funds got credited after 1.15 hrs although todays withdrawal got credited in 12 mins. It is just process improvement everyone has to think. Also, kindly think of allowing withdrawals on weekends as well instead of waiting for Monday or next trading day.

Hey @sri1647 ,

In general 98% of the payouts are processed within 15 min of requesting. Yesterday could be an exceptional scenario where it took longer than expected. Additionally, while we have not announced it yet, we do process some payouts on weekends (basis certain checks) as well.

Thanks,
Pranita
Product @ Dhan

ok, awaiting formal update on withdrawals on weekends bcs I havent seen same day credit of funds withdrawn on weekends