Thanks Dhan today I pull out my all investment including stocks, mutual fund and ETF, thanks for your support for not starting MTF and pausing MTF since a month. @PravinJ
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I have super disappointed with Dhan. Was one of the first few to sign up on the platform and had several of my family members transfer their holdings to Dhan. Apart from the relatively seamless onboarding experience and slick UI, everything else has been disappointing really.
They say Dhan is made for trade and super traders and still continue to push updates for mobile apps. Genuine question - which serious trader uses mobile app to actively trade? Checking the trade now and then is not considered serious trading even if it is for retail traders.
My first issue with Dhan was with a GTT order. If I buy a share today, be on CNC or MTF, I have to wait to wait till tomorrow to place a GTT OCO order and that too only from the app. I used this option the last time in December but I donāt think they wouldāve implemented this super basic feature.
Second issue, I have no idea how much charges Iām paying for trades or interest on MTF. Sure, I get a daily report but do you really expect trades to go through a PDF everyday just to tally charges? Sure, one might do it when thereās a single trade involving a big sum but thatās not the case for most people, including me.
Then comes the actual order execution. Suppose I enter into a trade and placed a TP/SL order. Unless I close the order first, I canāt exit the trade. What good is a slick UI if I canāt exit my trade without bothering about the other orders that I might have placed!!!
Then, when I still want to believe in the platform and give it another chance, they stop providing MTF and flaunt a holier than thou - weāre doing this for your safety - attitude. Anybody who places a trade for any sum of money is responsible for making more money or losing that money. If they canāt take that responsibility themselves, then its a problem that a broker canāt solve by pulling the plug on leverage. Youāre a broker, you make money through brokerage, everybody gets that, stop pretending like you care. Its a for-profit venture, operate it as such. If you canāt offer MTF due to any operational constraints or tech issues, be transparent about it. I, and many many other traders, have continued supporting and using Dhan despite the lack of extremely basic features and wouldāve understood the operational challenges.
For me, the straw that broke the camels back is something that is exceedingly bizarre. A simple email change apparently takes more than 2 weeks and atleast half a dozen customer services executives to forward the query to the relevant team. I initiated an email change request on Dhan in early February. I have several other brokerages and even the dinosaur age brokers with terrible tech were able to update my email within 48 hours. 3 weeks and Iām hoping that this really tech-focused broker and their team can change my email. But thatās just it, its still hope.
Honestly, I think Iām done rooting for you and supporting you guys.
ā A genuinely disappointed, disheartened, and extremely frustrated customer.
Edit: The poetic part is that some people are talking about shifting to mStock to avail MTF. Now, mStock is a broker which is promoted by Mirae Asset. Mirae, through one of their venture capital arms, is also an investor in Dhan.
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So what do you think about mStocks?
mStock is great I am using that and as I said earlier I pull out all my investment from Dhan, I am only two month old customer and look at my experience from Dhan very bad.
I also 90% money pulled out from one of my accounts. I have 2 accounts in Dhan. In one account just waiting for my buying price once it will touch I will leave this and will never join in this account. Really Very Very Very Bad experience. Everyday we are loosing swing investment opportunity.
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Can you please tell me whether intraday is possible in MTF or not? Because this feature was there in Dhan, you can tell whether Mstock has it or not
Yes itās available in mStock as well you can square off from your position before 3 PM if you donāt want to continue with MTF
Members also think about SASONLINE.
where brokerage is very low .
The list of shares they allow for MTF is about 375-400 stocks. In dha it. Was 750-800 stocks.
They allow 2x,2.5x, on cotrary dhan was allowing 3 to 4x.
Formerly i was using sasonline.
Great experience.
Maximum brokerage per trade is 9 rs.
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We trade in MTF in mstock in intraday so So will I get the profit that I made or not?
yes you will getā¦ i am doing it since 2nd of feb. works wells. transparent interest charges. zero brokerage on 999 plan
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So its been more than a month and MTF is still paused. Now it seems like Dhan is having funding issue than goodwill for user. @PravinJ Time to provide a timeline instead of leaving us in limbo.
Hey @Saurabhs19 ,
Please stay assured that MTF on Dhan will be back super soon. We are continuously evaluating things and are on top of all the requests that we are receiving from our users.
Thanks,
Pranita
Product @ Dhan
2 Likes
Thank you so much for activating MTF 
@Pranita @PravinJ I have completely stopped trading in Dhan after the pausing MTF. However, I am a big fan of Dhanās GUI. It would be great if you could restore my MTF.
@Pranita Madam, got to know that MTF is enabled for selected users. I was trading with Dhan with my complete capital till the withdrawal of MTF. I am a big fan of your interface. I would be happy if you restore MTF in my account.
Please try and place MTF trades. It should be enabled for you.
Thanks,
Pranita
Product @ Dhan
@Pranita Thank you it is enabled now
@Pranita , this is such good news. Is it enabled for everyone or do we need to raise any request to get it back on. Also, are there any changes in the MTF process/margins etc that we need to be aware of. Please clarify.
Many thanks in advance
Hey @Mugu ,
You can try to place an MTF trade and if it does work then it is enabled for you. We have limited MTF trades to 2X leverages right now and plan to scale this slowly keeping in mind the original concerns that we had regarding market volatility.
Thanks,
Pranita
