'no close frame received or sent' issue

Hello @Dhan_Cares , @Hardik - Any update on this? Due to reconnection , the targeted price is missed resulting in losses.

Hello @Dhan_Cares , @Hardik - Any progress on the issue?..Traceback (most recent call last):
File “/home/ec2-user/.local/lib/python3.9/site-packages/websockets/legacy/protocol.py”, line 628, in send
await self.ensure_open()
File “/home/ec2-user/.local/lib/python3.9/site-packages/websockets/legacy/protocol.py”, line 938, in ensure_open
raise self.connection_closed_exc()
websockets.exceptions.ConnectionClosedError: sent 1011 (internal error) keepalive ping timeout; no close frame received
2024-10-29 09:52:26,012 - ERROR - Unexpected WebSocket closure: sent 1011 (internal error) keepalive ping timeout; no close frame received

Hello @PravinJ ,

I am reaching out to express a significant concern I’ve been facing with the paid API services provided by Dhan. I have been experiencing frequent disconnection issues, which severely impact the performance and reliability of my trading activities. I am genuinely invested in using Dhan as my broker due to the robust features and services you offer, but this recurring issue is posing a challenge.

Despite reaching out to support, the issue remains unresolved. I would appreciate any additional support or escalation of this matter, as maintaining a stable connection is crucial to my operations.

Thank you for your attention to this matter, and I look forward to a resolution that helps me continue my journey with Dhan. Regards, Amit Kumar Aswani @Dhan_Cares , @Hardik

Hello @AmitKAswani

You must not be facing this issue any more, where random disconnection is happening. I understand the delay in response here, but it is possible to miss threads on community. Therefore, if it is a specific issue, will always recommend to raise a ticket on support channels.