Hi @DSingh Sorry if that seems like. Trust, but verify is most important part of decision making - may not be for other brokers, but yes for us. If I look only at data, @VijayNair’s case will be < 0.0000001% of all orders on platform in a day, easy to ignore.
We are not building for us, we are building for our users. Lot of our decisions are backed by data, insights and consumer interactions, usage of products, features and capabilities. And there are 100s of instances where we have changed our opinions and strong positions in favour of our users.
I read every feedback that comes our way, on some days it goes to 100+ per day and of-course many of them say Dhan is great. If we only look at the good ones, and ignore that bad ones - then Dhan would have never made this far. And we till have a long way to go.. 