Resolved: Serious issues with Dhan

[pulpfiction]

@PravinJ

we cannot show any prices other than what exchanges provide us.

Noted. Let me get opinion on this entire thread from few stars on Twitter.

[PravinJ]

We have always taken every feedback we got seriously and have worked on it. In this case particularly, if you have already made a choice that some platform is better than us - no matter how much we try. We will continue to build and make Dhan better everyday.

I would not comment on other narratives that are personal or about my connect with paytm or valuations or such things. Other things, I will just pass. We would never say anything against our users. We have to serve our users, so will take feedback everywhere it is required, even if they are critical or harsh of us.

[pulpfiction]

@PravinJ

even if they are critical or harsh of us

Feedback by definition are critical. Feedback if not critical are just butt licking.

@PravinJ

I would not comment on other narratives that are personal or about my connect with paytm or valuations or such things.

I am just noticing similarities with 90% copycat startups.

@PravinJ

if you have already made a choice that some platform is better than u

No, we are adults. Choice are made based on advantages. Accept the issues, work on them and force us to change.
Just because you launched Dhan, does not mean users have to use. 99% of your users will be from Zerodha or some other borker and comparisons will be made. Its upto you to make us forget our previous broker by providing a better and stable platform.
If Dhan was some online game, no one will care. Its a broking platform and people use it with real money. Even a loss of Rs. 1 due to technical issues will spark anger and be ready for more bitter comments if things are not improved. Check comments on Zerodha when it face tech glitches, they are brutal. But Zerodha improves and its rare same issues is raised again.

[pulpfiction]

@PravinJ
How do I trade? TVSmotor has quote difference of 1-2 Rs. in buy and sell.
But look at image. Multiple images and no solution. It highly impossible that exchange will send you this wrong data. Its your system issue. Please accept it and correct it.

It was stuck at same market depth for 5 minutes and had to refresh screen. You do not have even 5% active traders of Zerodha and this is fastening experience.

[pulpfiction]

@hiwobo4016

basics of trading that weren’t right

Have been talking about basics here. The foundation itself is not good. I don’t think they have QA team.
I joined because of TV, but it does not make sense to stay just because of it. Will wait till March and see how light they become

[KishorKela]

Dear @Dhan @PravinJ @Naman
Sir this problem is everyday
And i today record screen almost 2 minut
Same problem with position tab also
Buy and sell order are both trigger but steal profile and loss fluctuations continue
Same problem with position tab

Please watch video

Record_2023-01-17-13-44-22.mp4

[pulpfiction]

It requires login. Upload to youtube or directly here.

[KishorKela]

Record_2023-01-17-13-44-22.mp4

[KishorKela]

If we not refresh or not app close
Then profits and loss fluctuations continue even 10 minutes 30 minutes

[Divyesh]

Hi @KishorKela ,

Thanks for highlighting the same, we will review on this.

[Divyesh]

Hi @pulpfiction ,

Request you to kindly check your DM and help us with your details.

[PravinJ]

We have identified the issue, thanks for the video. We will make a release for this in upcoming updates. For now please check the positions tab for your real-time updates in case there is any discrepancy. Thanks again.

[pulpfiction]

@Divyesh

equest you to kindly check your DM and help us with your details.

What details you need? I have shared SS for issues. Please stop bothering without going through complete thread.

[PravinJ]

Hi @pulpfiction, please share with our team, we are trying to isolate the issue. On the thread that started here yesterday, the author has already deleted the post. It’s important for us to ensure everything is seamless, request your support.

[Hemanthcj]

@PravinJ After a long time I’m looking to come back to trading through dhan but.

1. In today’s live session so many users are complaining but dhan website is slow order execution.
2. The data feed that dhan is receiving is slow this has been highlighted multiple times still no fix on this.
3. The issue with server reachability is how fast our order can reach a server to execute, it working fine for you because you will be having lease line or dedicated link to reach, you’re the server but think about the person setting TN, KL, KA some other location.
4. Zerodha search reachability is just 1 millisecond but I don’t see any other broker who matches their servers with Zerodha.
5. Request you check the server reachability from the customer point, not all users is having 1 GB internet connection.

[PravinJ]

Hi @Hemanthcj, Good to see you back after a while.

1. Issue was Dhan web for sudden spike of users when we opened up Options Trader on web for all. We underestimated the numbers of users who connected simultaneously, as a result few users couldn’t load the login page. This was up in < 5 mins. Users were able to login via tv.dhan.co and also app. Dhan trading systems and mobile apps were working alright.
2. Exchange broadcast systems are same for feeds, it doesn’t happen that they will send it to us slowly or at one place it works well and other it does not. Whenever its reported, every individual case we look at and try to connect with users and understand.
3. Our order management systems are colocated in NSE as for all brokers. It literally takes micro secs to transmit orders.
4. If there is any tool you have for checking reachability - do share, will check for us and improve same.
5. I personally access my systems on a Vodafone mobile wifi just to be sure, only reason I havent updated or upgraded my network. These things are important, I understand.

[KishorKela]

Dear @Dhan @PravinJ @Divyesh
कल ऑर्डर तब का वीडियो दिया था तो आप ने बोला कि पोजिशन टैब से देख कर चला लो
तो आज पोजिशन टैब का वीडियो बनाया है
जिसमें bracket order ka Target triger होकर पोजिशन क्लोज भी हो गई लेकिन पोजिशन टैब में प्रॉफिट लॉस का उपर नीचे चालू हैं और पोजिशन भी ओपन ही बता रही हैं
ये हर रोज और हर एक ऑर्डर की problem हैं आप स्वीकार करें या नहीं
आपकी मर्जी

जब तक टैब से बाहर नहीं निकल जाते हैं या मैनुअली रिफ्रेस नहीं कर देते हैं तब अपने आप अपडेट होती ही नहीं हैं

और ब्रैकेट ऑर्डर में स्टॉप लॉस की ट्रिगर प्राइस गलत बता रही हैं ये मैने पहले भी स्क्रीन शॉट भेज कर बताया था

जब भी कोई आपको कंप्लेन करता हैं
आपकी टीम की तरफ से एक ही जवाब आता है
हम हमारे सिस्टम को लगातार मॉनिटर कर रहे हैं
हमारी और से बिल्कुल सही चल रहा है
आप अपना नेट कनेक्शन चेक करे
जैसे की बोट से ऑटोमैटिक फिक्स रिप्लाई आता है बिल्कुल वैसे

मैने आपको वीडियो भेज दिया है

सॉल्व करना या नहीं करना आपकी मर्जी

लेकिन हर कोई हर समय रिकॉर्डर चालू करके ट्रेडिंग नहीं कर सकता है
की प्रोब्लम आयेगी तो रिकॉर्ड होगी ऐसे आप ही सोचिए संभव हैं क्या

और whatchlist में प्राइस कई बार हैंग होती हैं

ये भी मैं आपको वीडियो बनाकर भेजूंगा जब भी टाइम मिला तब

ओके
थैंक्स
किशोर

Record_2023-01-18-09-34-21.mp4

[pulpfiction]

रुको जरा. अभी आएगा रिप्लाई "NSE गलत डाटा भेज रहा है ".

ज्यादा रकम से ट्रेड मत करना यहाँ. सुबह से सिस्टम स्लो है|

dsfsdf

[Sparrow]

Yes, There is a problem

[pulpfiction]

@hiwobo4016

hire some fast traders for testing please!!

No hiring required. We are providing issues here, only they need to take it seriously instead of replying with same messages.
They have all weapons but main weapon is broken. So everything is failing for traders.
I think 90% traders who joined Dhan have left.