(Resolved with MCX) Incident Report: Trading on MCX Commodities on 16 Oct

102

any idea when will things get normalized in MCX?

103

sir,
how about the fund which was lost during that particular period? will it get refund? please reply … any other altenative

104

hello sir i want my refund because it happened only in your platform at same time i take tread in zerodha also it doesn’t show me any problem
it’s platform problem and you pay that for me

105

@PravinJ @Dhan_Cares SILVERM Nov Fut is showing 71698 in Dhan. It shows 72891 in tradingview. Same in moneycontrol also. Please look into this.

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106

Loss amount refunded. Thanks for the support.

109

Hi @t7support Seeing this now, hope this is resolved.

110

It got resolved after market open. Before market open there was a bug. Also pls re enable AMO for commodities.

111

man, when will this get resolved?

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Hi @HIR Hiren, this has been reported to the exchange. We hope it gets resolved soon.

113

now crude oil bugs over? is it resolved?

114

It’s enabled now. Thanks @PravinJ.

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@PravinJ @Dhan_Cares Not fixed fully. AMO order was auto cancelled by platform although the message says “Order Cancelled by You”. I don’t know why… :grimacing:

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116

Hi @t7support

We are monitoring the MCX systems, and have temporarily disabled AMO orders there. We will update you once we resume it.

117

Thanks. But what is the point behind disabling AMO orders when live trading is allowed ?

118

Hello, After the MCX issue, webhook request from Tradingview not coming to dhan. I created new 30 days token and new json object. But alert is happening at Tradingview and for some reason its not coming to dhan. I have sent a chat to dhan support. please check.

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119

Iam also facing the same issue for the past 1 week.

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@Dhan_Cares @Rahul Despande @PravinJ how long before AMO is re enabled for MCX ? Pls enable it :pray:

121

Hi @t7support We continue to observe bit inconsistency on MCX feeds, even on last Friday we received update on packets that markets are closed - this is in evening. Prior to that we received market open update before 9 AM. We will have to wait to reopen AMO on MCX, I know its bit irritating, however we have to ensure trading systems continue to work seamlessly.

122

Hmm k. Thanks @PravinJ.