What to do if broker fails to accept eDIS EASIEST transaction on time?

Learn with Dhan 📖
21

@PravinJ @Siyanka you are also like other brokers. I am trying transfer my AIF from Dhan CDSL demat account to other broker, you are not approving. Today I did 4th attempt and still not approved. last 3 attempt I did day before transaction date. So do not claim you are fast, it seems you are very slow like snail for me. I also contacted yesterday to customer care and they told it will approved and not approved so I did at night again and again not approved, I sent email to you before 9 AM today and your team asking 24-48 hours so request will be expire for sure, I called again and they are repeating same predefined response like robot. I disappointed with your services.

22

again, entry was removed from cdsl, not approved even after called multiple times, sent email to your company.

23

Hey @Hasmukh_Patel, we’re checking on this and will update you shortly.

24

Hey @Hasmukh_Patel, as discussed over the call, the approval will be processed by the end of the day today.

25

Thanks, I will update here after end of day.

1 Like
26

Hey @Madiya_Khatri @PravinJ
again seems not approved, before 8PM status was not changed and like previous times after 8PM that transaction disappeared from cdsl

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I am tired with Dhan and CDSL.

27

@PravinJ @Madiya_Khatri I checked again today and not credited to my other cdsl account, dhan cdsl account still show AIF in my demat account so you did not approved. Shame

28

Hey @Hasmukh_Patel, sorry for the delay. Please allow us some time to check, and we will update you shortly.

29

It was my 5th time and today again I made request on cdsl 6th time. really shame on you. @Madiya_Khatri @PravinJ

30

Hey @Hasmukh_Patel,

As discussed over the call regarding the share transfer query, we’ve already approved the transfer from our end. The only pending step is the IM Authentication. For this, you’ll need to connect directly with the company’s RTA.

31

@Madiya_Khatri can you give me screenshot that you approved? as I need to send motilal oswal for faster process. I just talk with them and they said there is no pending request from their end and they did not get any approval from dp. so if you can send me email with screenshot it would be great.

thank you.

32

Hey @Hasmukh_Patel, as discussed over the call, we have addressed your query from our end, and the email has also been shared with you.

33

Thanks, I forwarded mail to motilal oswal and cdsl, hope it will resolve soon. thanks for support.

1 Like
34

@Madiya_Khatri Hello, I sent request again, can you approve early in morning so I can push motilal oswal to approve? as its 24 hours limit and after your approval they need to do. I tried offline too but after reflecting in statement last week this week again showing on Dhan cdsl so this is really headache for me now. Please call me or email me AS SOON AS YOU APPROVED. so I can push them to approve.

thanks for your co-operation.

waiting for your reply.

35

Hi @Hasmukh_Patel, we are checking this with our team and will update you in 3-4 hours.

36

Thanks @Mohseen_Usmani please update me as soon as your team approved, I will call and mail to motilal oswal as soon as you confirm

37

Hi @Hasmukh_Patel, as discussed over the call, we have authenticated your transfer request from our end.

1 Like
38

Thanks @Mohseen_Usmani

1 Like