I opened one family account - and it was successful.
Now I am trying to open second family account - but when doing bank verification, it gives error:
Invalid Penny drop id, please try again
(see screenshot below)
I tried with 2 different bank account numbers. Both gave same error.
Please check. Thank you
Request if you can share your family member registered details on firstname.lastname@example.org we will have this checked.
I tried today morning again and it went ahead without error.
Request you to divert any questions/queries you have to our official customer support channels.
Ok. But I was just wondering what do you mean by “official” customer support channels?
Isn’t Dhan Community official support channel?
When I go to Reach Out to our Customer Support Team | Dhan
First thing it shows me is to take help from Dhan Community.
That is why I am posting here.
Other options are:
Chat with us - last time I tried, it did not work. Plus requires continuous attention to the screen to check if I got any response from your agent.
Twitter - 160 character limit is too small to explain the issue. Plus not comfortable with twitter.
Phone support - The page clearly says this - “Kind request to use phone support only if you were unable to find assistance via other modes of Customer Service”
Email - it is too slow and many times I dont get response for couple of days. And I am clueless on what is happening.
So please clarify which ones are official?
As per the telephonic conversation, we have shared your concern with our team, we will get back to you shortly with an update.