Dear All,
We are aware that some of you may have received this email today from CDSL:
Kindly note that this email notification is as per recent regulations issued by Exchanges and Depositories - that these intermediaries will independently verify linkage of PAN and Aadhaar number, post their verification, directs that all stockbrokers are mandated to disable the trading of accounts whose PAN is not linked to their Aadhaar.
As per this directive, we have issued multiple communication via emails for eligible clients to link their PAN with their Aadhaar. Also to note that Dhan has from its initial days only permitted accounts where PAN is linked to the Aadhaar number.
Despite the same, it has come to our notice that depositories (like CDSL whom we have partnered with) have their own set of dataset on eligible accounts, and there are instances where despite PAN and Aadhaar being linked, few users have received this (above) communication from CDSL.
Please note that we are actively communicating with CDSL to resolve the same so that your account is unfrozen and ready to trade from tomorrow. We will keep you updated on the same.
Additionally, please note that ineligible accounts, whom we have already communicated that their account may be blocked for trading would still remain frozen for credit and debit by CDSL. These account holders are requested to link their PAN with Aadhaar as quickly as possible.
For your reference, here is the link to check the status of PAN and Aadhaar linkage, and here is the link to link your PAN with Aadhaar.
Note: This is not a Dhan specific issue. We have noticed it across all stock trading platforms. You are requested to keep a check on the same if you have a demat account with any Stock Broker.
If you are unable to trade tomorrow despite your PAN and Aadhaar being linked, please do not hesitate to contact our customer service team on help@dhan.co. It would be helpful if you could share the screenshot to establish proof of linkage by visiting the links quoted above.
Thank you,
Anirudha Basak
Product Manager, Dhan