Allow DHAN APP login through GOOGLE AUTHENTICATOR

Feature Requests ✋
1

Please allow DHAN MOBILE APP login through GOOGLE AUTHENTICATOR PIN LOGIN PLEASE for traders like us WHO DO NOT :

*who do not want to manually enter password everytime
*who do not want to use biometric login
*who do not want to login through email/sms otp

Please ALLOW GOOGLE AUTHENTICATOR LOGIN JUST LIKE ZERODHA KITE PLEASE

PLEASE LOOK UPON THIS REQUEST.

2

Hi @inspectorKAALE

We have always stated that we do not launch features or products because someone in the competition does it in a particular way or feels thats the only way to do things. We build based on our insights on how our products are used and also suggestions and feedback from our users.

We had this request of Google Authenticator multiple times and the reasoning has been just because a competition uses this. We have not been able to find a reasonable use-case for us to evaluate this.

As a platform - we want to ensure we have as much control on our platform (product & tech perspective) with us. Current implementation of Fast QR and biometric and email /sms otp solves for this. >90% of our users login with Fast QR and the success rates are 99.99%.

FastQR scan was introduced to broking industry by Dhan, despite us being a very small broker even now - many of large brokers have followed Fast QR as-is implemented by Dhan, not third party authentication tools.

That said, we have seen instances of users not able to login to broking platforms when the third party systems they used for login failed, I remember once when Google Auth was down + couple of other instances where 3rd party logins are used.

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3

Couple of use cases which is why some brokers have it that way.

  1. User opened an account but went out of the country. So otp not received. Authenticator code will help here.

  2. User has several relative accounts that he needs to monitor. He has to ask otp to each of them for logging in to their individual account every time he logs in. With authenticator he can bind all those account 2FA into one app and use it to login to any of the mapped accounts easily.

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4

Yes…

  1. We have enabled SMS OTPs for Dhan to be available irrespective of travel. When users enable biometric, this isn’t even required - the flows are super smooth and much better experience than hassles of OTP.

  2. We have some thoughts on bringing this to Dhan - that is monitoring family accounts sometime in future.

5

Otp is still required if

  1. User logout from Dhan and then re-login
  2. User wants to apply preset order limits in Trader’s Controls
  3. User has to delete app storage and then re-login

:v:

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6

Hello @PravinJ

It is always a good idea to learn from success and failure of competition and mistakes of others
Because market will not give so much opportunities and time to experiment everything by ourselves
Implement the strength or most loved feature of others.

Thanks

7

Hi @RishabhJain We have clarified our position on this above, we just don’t see this as an additional value add.

The above post is old and over the while we have realised that - Third-party authenticators, including one by Google are also prone to misuse by unauthorised portfolio managers who manage third party accounts. There are serious account & security risks associated with them and we are strongly against usage of them as it may result on complete loss of access to your account, trades that are not authorised by you, and as a result may lead to financial losses.

8

Best way is to have a feature and let user decide if they want it or not.

Keep it disabled be default and if user enables it, then give a warning on how it can be a risk and ask for consent.

Not sure how third party portfolio managers can misuse it but what about others who do not use third party portfolio managers? Why not give option for them?

Please consider again. Thank you.