Api problem, limit order

Yes this happened with me also , my api has the risk management if my loss hit 7k cancel pending orders and exit at market ,but the api could not cancel the order neither i could, it said confirmed cancel and then after the pending order appeard as limit and it just couldn’t sell at market , and i tried to exit the leg but it kept giving me rejection, i argued to customer support showing screen recording algo logs and everything but as you know they dont accept it neither gave and componsation I’m going to complaint in SEBI now ,and i got extra 1K loss cuz of this and this could hv been any big number

Heres the video , tell me if same happened with u

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