Appreciation Post to Dhan - Received a complete refund of lost amount 🙏🏻

Hello team @Dhan

So it’s been almost a year that i have sticked to @Dhan And used it as my primary broker platform for all my intraday & FO trading I got extensively used to the platform and trading view + Dhan Was very easy to use.
I would usually Integrate both Dhan and Trading View and punch my orders right from the trading view itself.
I cannot explain the convenience that it has provided me And flexibility that it has offered me in punching my trades as quickly as possible.

I know Dhan is the very first broker in the entire market, which has provided such kind of facilities way before any other platforms could ever imagine.
You are way ahead of the curve.

However, recently, for last few days, I decided To try out another broker platforms as well Hence, I haven’t traded in dhan for last few days and have moved my capital base Temporarily to upstox.

" There is a saying that - you will only understand the value of something once you miss it"

That must be true when I have actually left dhan for few days and shifted my capital base to upstox for intraday & FO .
Now I’ve understood the value of Dhan only after just trading in other messy platforms.
When Dhan was there, i took its features for granted I never made a conscious effort to appreciate the value it has provided to us but now Only after experiencing such kind of bottlenecks in other platforms I appreciate how much Convenience you have offered to traders like us With your industry first features :pray:t2::pray:t2:

it’s just few days but Im already missing Dhan - i missed the way how convenient the trading used to be in Dhan + Tradingview -
Punching trades in trading view & upstox - Just give me a nightmares in handling my trades

And the worst part is their fund withdrawal process.
I almost got used to the fast instant withdrawal funds in dhan platform And that feature is one of the industry first standard where the fund withdrawal almost just takes few minutes to hours But the other broking platform usually deposits the amount for the next day. :-1:t2:

And I faced these issues with other broking platforms. And after experiencing all this mess it’s time for me to come back to dhan again. :dart:

This is the only broking platform which suits my trading style, which suits my urgent withdrawal Requirement It is the only platform which can help me punch my trades faster and handle my ongoing trades smoother.

I usually don’t choose to write such long appreciation stuff but I guess you guys deserve to hear such kind of a positive feedback considering few of the negative feedback that you might have been going through in day to day basis.
You definitely deserve to hear all the positive stuff from loyal users like us so that you can continue doing some exceptional and excellent stuff in this broking field

Keep up the momentum going.
@Dhan @PravinJ @Naman @Poornima

You Guys are Awesome - Ignore the Negative Stuff & Keep your steam going up in Building Dhan as one of the great feature packed Broking platform of our Country :star: . Jai Hind :pray:t2:

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Thanks @kckittu, firstly for taking out time to write this lengthy note and sharing with us; and secondly for appreciating our efforts.

Still a long way to go for us, we always have stated that Dhan is here in its journey only because of our users, and we owe immense gratitude to everyone who have believed in us. I just shared this with our entire team at Dhan. We still are very small and new compared to our competition, but encouraging words like this helps is keep going and motivates us to do more.

Thank you on behalf of all of us.

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This is the Reason why i didn’t left Dhan.

And after today, it proves that My above Appreciation Thread i posted for Dhan 10 days ago holds rock solid with their commitment.

Thank you team Dhan For handling the issues of Retail Traders very maturely and refunding the lost amount, Today I have received my complete refund.

Thank you @shraddha for very Quick Resolution.

Even top brokers who previously may have such issues never refunded the amount But Dhan did it.
That’s the commitment it holds for the customer service. I’m very proud to be one of its early & loyal user.

Indeed you have Raised the Bar !!! So Damn High :green_circle::white_check_mark:
Thank you Once again !! @PravinJ @shraddha @RahulDeshpande @Dhan

Please make sure to Reinforce the back end Tech infra And make sure such hiccups won’t happen again :blush:

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