@Naman I’d like to appreciate the fast response we get from the Dhan team. This is really a great plus for me.
The product is good and on top of that you have a wonderful customer support team.
Keep up the good work!
2 Likes
Thank you @VITTA_SERVICES !
Exceptional Customer Service is a core part of our DNA, and posts like this always boosts the morale of the team!
2 Likes
@RahulDeshpande chat bot is really good, one of the best chat bots i have ever used but dhan should work more on providing better experience when chatting with a dhan executive , it takes atleast 3-4 minutes to connect a dhan agent on chat, i know dhan is a young company so they cant hire thousands of customer care people to provide replies to customer in less than a minute like amazon did. But atleast dhan can provide a timer on chat page on dhan web that after this much time an agent will be available to chat with you, like 4 minutes later.
providing this feedback after using chat option on dhan web today in which i raised a issue regarding one accounting mistake in my ledger