Cancellation of Fund withdrawal req

Hi @Dhan, @PravinJ sir, once a fund withdrawal request is placed,other than instant withdrawal, why can’t we cancel the request at any time before its credit? The credit takes a few hrs to process and the cancellation option is available only for 10-15 secs only. What if we want to cancel the withdrawal request after a few mins after req is placed? if such option is available, it can reduce number of fund transfers if incase of requests are placed mistakenly.

Hi @sri1647,

We know how important smooth fund withdrawals are in your trading journey. That’s why we offer a 1-minute window to cancel a withdrawal request in case of an accidental entry. Once processed, the request moves to our partner bank and can’t be reversed.

Have you ever faced a situation where you needed to cancel a withdrawal? How do you usually manage your funds to avoid such scenarios? Share your insights and tips here.

we’d love to hear your thoughts! :speech_balloon::bar_chart:

Today I placed a withdrawal request to meet some personal need but later the funds got arranged from elsewhere and I tried to cancel the withdrawal request. Then I came to know there is no such option and again I have to add back the funds here, increasing the fund transactions. But I have seen other platforms where the fund withdrawal requests can be cancelled even after 2-3 hrs as well, maybe some cut off time

I’m very thankful to the Dhan team for changing the Broking industry standard from several days down to just 15 minutes for fund withdrawals to bank account.

It takes a brave group of people to prove that something can be done, setting an example for others to follow.

The ultra-fast fund credit system Dhan has put in place is a huge help for clients facing emergencies.

In today’s fast-moving world, it’s important for people to be sure about their decisions and not feel uncertain when it comes to investing or withdrawing money.

@sri1647 We appreciate you sharing your experience! :raised_hands: We understand that having a longer cancellation window could be helpful in certain situations. Your feedback is valuable.

@Brishide Thank you so much for your kind words and appreciation! :raised_hands::blue_heart: We’re truly grateful for your support and are committed to redefining industry standards to provide the best experience for our users.

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Expecting @Dhan to increase the cancellation window time soon.

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Hi @sri1647 Well, our systems are integrated deeply.

We can make the window to cancel from 1 min to 3 mins, but this potentially will not make much difference. Because post that the funds in few moments leave our system and move to withdrawal accounts, and then potentially already in the withdrawal journey either via the bank or payment gateway. Beyond this, even if we want to cancel - it won’t be.

I understand some broking platforms may offer this, but these may be manual controls and processes which beyond a point don’t scale. We are big fans of building things with tech and scale then efficiently.

Margin management is one of the most complex part of broking systems. I explained to you, I recollect on a different thread as well.

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