Hi I have been using dhan from last 6 months but from past few months your system is too much unstable.
Each day without miss you guys have issue with something or other. Rather than fixing basic things you guys are introducing fancy features which of no issue if someone can’t even trade.
If you guys have checked your support channel , each day so many people are loosing money due to your tech glitches but i never seen any post from your guys where you even accepted that there is some issue from your end and you put blame on some one /something else.
I humbly request you to please work on your tech rather than spending money on influencer to promote your product as i don’t think you guys can survive longer with this attitude. Sorry i have to say this words as like me many people are loosing so much money due to this everyday .
3 Likes
Because it is a new platform. Will take time to refine. Mostly it is bugs and design shortcomings with UI and Visual Elements.
I feel they should hire top of the line designers, same as Angel has done for the last couple of quarters.
Other than UI and poor design elements, I haven’t face any issues with order placement, reliability or execution. These 3 areas are top notch.
They only lag in the design department. Other than that, engineering is good.
1 Like
Hi @Vickykrjsr Welcome to MadeForTrade Community.
We keep a track of platform related issues and have been mentioned them from time to time. We witness few issues in the past few months, twice due to system issues at BSE exchange and once at MCX.
Some of our users witnessed a lag on positions today, however that was limited to Dhan app, it was identified and resolved quickly by our team. We saw users logged on to alternative platforms on web, options trader and other to access their positions.
1 Like
Thanks for your response Pravin but i guess you are aware about very less issues then your user are facing each day . (Please check twitter support timeline if you have some time ).
There is no point in argue so i will refrain mentioning each one date wise but i just wanted to highlight this due to fact that i loved the product what you guys build when i started few months back but now i don’t have courage to take trade here due to fear of getting stuck again between the trades . Thanks again for your response.
1 Like
App and web both were lagging yesterday. Even switching between position page and order page was taking extra seconds than usual.
When ever market moves the lag is visible.
2 Likes
Also yesterday the executed order was not getting updated on positions page. I had to refresh to see it. This is a problem because if we don’t see the executed order we may fire an order again. There was similar problem earlier but it was fixed. Yesterday it appeared again.
2 Likes
Fully agree with OP. I have traded on many platforms and have the most trouble with Dhan by FAR. I dont mind the small lags that much (happens everywhere, some more than others), but the occasional margining issue is a problem.
2 Likes
@PravinJ please make Dhan data API free. Now many traders I know are fetching data from Finvasia free and robust API and then firing orders on Dhan.
2 Likes
Yes @PravinJ
Atleast until the API and python lib are stable - you shouldnt be charging for it imho.
3 Likes