DHAN WEB & TRADING VIEW WEB PLATFORM - Not Real- time data, Lagging with Multiple Layouts and CPR Indicator

Its been month now that I have raised Issues to Tech team however don’t see any improvements, fixing or optimizations in Web Performance.

**Issue -1 ** Scrip prices are not real-time /not synced for Options Strikes ( I trade in Nifty and BNF)
**Issue - 2 ** Once Multiple layouts are opened, all tabs goes in Idle state with no Price/chart movement after sometime, though Browser settings are set = Not to Sleep for opened tabs
**Issue - 3 ** CPR Indicator with Daily and Weekly Pivots won’t load most of the time for all segments
**Issue - 4 ** Toggling between scrips are lagging compare to Other Brokers
**Issue - 5 ** Chart Loading delay, candles wont reflect real-time nd have to click Refresh Button frequently
**Issue - 6 ** Inbuild Refresh button wont work as expected and if clicks multiple times then results in Web Unresponsiveness

Three (3) Google Meets were setup till now and Issues were shown real-time in Market Hours which are observed and acknowledged by Tech team still, till date I am getting only a holding response as below which is disappointing.

Greetings from the team at Dhan.
As per the google meet discussion, our team is working on optimization of website for better performance and the same will be fixed soon. We appreciate your understanding in this matter.
Best Regards,
Dhan Customer Care


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Hi @BullsEye

Thanks for your noted. Do share your registered mobile number or email with us on feedback@dhan.co and I will have this checked.

On the issues you have mentioned, understand that its on web platforms and we are working on it. Its not related as much as for Dhan platform but more to do with certain ISPs & office networks not whitelisting our domain for usage of multiple sockets we use to connect and share real-time data.

#issue 1: Prices on Dhan are always real-time if user has completed KYC and registered with exchanges. Broadcast component of exchange is same for all scrips - hence there is never any differentiation for options. If there is a price update, it will reflect always.

#2. same as I mentioned, its ISP related. In such scenario, please hit refresh on browser and no on charts, but these refresh buttons have different functionalities

#3 CPRs: Will check with team on your query

#4&5 Chart Loading: We have significantly improved this now and continue to build on this. General note: if you using same browser tab for a very long times and in case for a days, its best to refresh. Real-time broadcasts do consume lot of data and best always to keep browsers refreshed.

#6: Inbuilt refresh as mentioned above has a different functionality than browser refresh.

That aside we continue to roll out new updates on TradingView for Dhan every week, its best to start your trading session with a hard refresh to ensure you are on the most updated library.

Once again, do share your registered mobile number or email with us on feedback@dhan.co and I will have this checked.

Thank you

Hello Pravin,

I checked with my ISP Provider as well as reviewed the Firewall and Connection settings. Found nothing which could block DHAN WEB from streaming on my PC or my FIBER Network.

Additionally I tested DHAN WEB against ZERODHA and FYERS websites through web Performance check tools like Lighthouse, GTMETRIX and PAGSPEED INSIGHTS and results are surprising where only ZERODHA and FYERS were in GREEN for all aspects and for DHAN, many improvements , recommendation were required/suggested.


Bulls Eye

ISSUE 1, 2, 4, 5 & 6 ह्या बद्दल मीसुद्धा अनेकदा तक्रार केली आहे, GOOGLE MEET वरही दाखवलं आहे.

ISSUES 4-5: जास्तकरून ७५ - १२५ च्या TFs वर, २ पेक्षा जास्त लेआऊट लावल्यावर, STRIKE PRICE आणि STOCKS / SPOT २ च्या लेआऊटला लावल्यावर चार्ट लोड व्हायला आणि प्राइज अपडेट व्हायला वेळ घेतात.
कधीकधी पूर्णपणे freeze होतंय आणि त्यावर INBUILT REFRESH चं बटन काम करत नाही.

Hi @BullsEye, would it be possible for you to share the same with us. I am on pj@dhan.co, will review this.

Yes, we have identified some performance improvements that we will roll-out for higher time periods for loading of charts.

We are changing the way we retrieve data on the go to ensure instant updates when higher timeframes are changed.

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Hello Pravin,

Please see below test results for your review and reference.


ZERODHA - https://gtmetrix.com/reports/kite.zerodha.com/J1e01tkO/
FYERS - https://gtmetrix.com/reports/trade.fyers.in/jG1b3yWM/
DHAN - https://gtmetrix.com/reports/web.dhan.co/sw3mktN6/



ZERODHA - https://pagespeed.web.dev/report?url=https%3A%2F%2Fkite.zerodha.com%2F&form_factor=mobile
FYERS - https://pagespeed.web.dev/report?url=https%3A%2F%2Flogin.fyers.in%2F&form_factor=mobile
DHAN - https://pagespeed.web.dev/report?url=https%3A%2F%2Fweb.dhan.co%2F&form_factor=mobile


ZERODHA - https://pagespeed.web.dev/report?url=https%3A%2F%2Fkite.zerodha.com%2F&form_factor=desktop
FYERS - https://pagespeed.web.dev/report?url=https%3A%2F%2Flogin.fyers.in%2F&form_factor=desktop
DHAN - https://pagespeed.web.dev/report?url=https%3A%2F%2Fweb.dhan.co%2F&form_factor=desktop

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this is main reason behind this all problem dhan platform use huge system resources check this video i complained about it but i dont think this problem resolves
please check this google drive link

Hi @BullsEye Noted this, this is page load of respective URLs, it is one component of the Dhan application and not all. On Dhan, when you load web.dhan.co, we load the entire trading application. Fair point, we will optimise this… however exchange data feeds works differently. When you authenticate and login to Dhan platform, the exchange feeds + our data feeds connect via web sockets that stream info in real-time as received.

Web platform lag when we change time frame specially on 75/125 min

And one more thing before running behind features make app and web smooth like zerodha

Zerodha have clients base due to its simple and effective user interface and also there is smooth app also upstox see thier app a well designed and organised app

Yes 75/125 min candles are custom data integrations we have done and are currently optimising for its speed and efficiency. Already in works.


DHAN web currently like website mode, If its Desktop version that can install to PC it will be better than what we getting now.