Have you guys sent me a package for diwali?

Need Help ℹ️
1

Hello Team,

I’m writing regarding a package that was reportedly sent to me for Diwali. I received an email from Dhan suggesting that your organization might have been the sender of this gift. However, I have not been able to confirm this, and I wanted to reach out directly for clarification.

According to DTDC’s tracking information, the package has been marked as “Delivered”, but I have not received it. It has now been over two weeks, and despite several follow-ups with DTDC, I have not received any proper response or resolution. Their support and escalation process have been quite disappointing, with little accountability or communication.

I would sincerely request you to:

  • Confirm whether a Diwali package was actually sent to me via DTDC.

  • Avoid using such unreliable logistics partners in the future, as their grievance handling seems ineffective and unresponsive.

This situation has caused considerable inconvenience, and I hope it can be looked into at the earliest to avoid such incidents.

@PravinJ

2

Hi @Manoj84

We sincerely apologize for the inconvenience caused regarding your Diwali gift. The package was indeed sent via DTDC, but it appears there’s been an issue with delivery despite it being marked as “Delivered.”

Our team has raised the matter with shipping services and is actively following up. We appreciate your patience and feedback we’ll also review our logistics partners to prevent such issues in the future.

Thank you for understanding, and we’ll update you as soon as we have more information.

3

Hi @Malhar_Sawant

Thank you for confirming that the Diwali gift was sent via DTDC and for looking into the issue. For reference, I’ve raised a support ticket with DTDC — #21787752, but haven’t received any update yet. Please use this ticket ID for any follow-up with their team.

Appreciate your assistance and request you to keep me informed of any progress.

5

Any update regarding the package?