High Low Inaccurate in 5 min chart

adi · February 29, 2024, 4:10pm

High and low are inaccurate in several charts.

Dear team I have noticed this issue in several charts, I request you to fix this.

I am experiencing this issue on https://tv.dhan.co/

For exp. attached is the chart of BAJFINANCE.

Divyesh · March 1, 2024, 3:27am

Hi @adi

Welcome to the Dhan Communtiy.

We request you to kindly refer to this, we have explained how Intraday charts are different from Day charts.

Charts on Dhan: What happens behind the scenes and how Charts work exactly?

Why is there a difference in charts between two charting platforms?

To explain this, let’s start with how charts are created in live markets. There are two scenarios here

When you open charts in non-trading hours, charts data come from servers where it is stored

When you open charts in trading hours, past data again comes from servers, and the live data of the selected time-frame comes from live market price ticks from exchanges.

Yes, so the live data for the ‘currently selected time-frame’ is first rendered on your charts and then it is saved in the background the moment the time-frame ends as OHLC (Open High Low Close) for that timeframe. This means that there is a good chance of some price ticks getting missed by your device due multiple reasons - the moment you land on the chart, the connection at time of request made and also as a result of internet drop or packet loss (which is quite common in India) - and this may happen despite the fact that you are connected via 4G, 5G, broadband or a leased line.

adi · March 1, 2024, 5:12am

I have thoroughly read through the entire post and noticed that excuses are being made consistently. Both Fyers and TradingView provide accurate data, so why are excuses still being made instead of acknowledging that improvements can be made in the future?

This nonsense needs to stop. After reading the post, it’s evident that people are pointing out significant differences in multiple charts, yet this seems to be overlooked.

Charts are crucial for analysis for every trader, and how can someone effectively perform their work with discrepancies in candle and price?

Your company has been promoted based on the platform you offer. Otherwise, why would individuals choose Dhan? Frankly, I’m unsure of what actions have been taken by your team.