We would like to provide you with an update regarding the ongoing situation with our platform. Unfortunately, we experienced an unprecedented surge in volumes of trades and users, which resulted in some users encountering difficulties with logging in and placing orders as a result of multiple queues. The issue lasted from 09:20 AM to 09:50 AM.
While our team is actively working on scaling our systems, all our systems have been functioning at full capacity from 09:50 AM onwards today.
We are monitoring our systems and will continue to post updates to our users.
Going down twice in three days doesn’t paint a very rosy picture.
Tech issues can and will happen but if you say it is due to surge in orders and users on both occasions it doesn’t assure the clients very much until you also tell us what you’re implementing to overcome the issue.
A lot of people have bid farewell to their previous brokers because of such issues and then to see you guys after showing all the promise is disappointing to say the least.