As per article this KYC validation took 2-3 working days in my case it took more then 6 days. From yesterday onwards I can able to trades. Thanks for reply though
Does anyone know what is the issue with Digilocker, because the digilocaker website is not working i am unable to complete by KYC validation and therefore i am unable to trade. how can i resolve this ?
Hi @Yash271 Request you to write from your registered email address to help@dhan.co. Account linked with this account isn’t in our systems.
This is my registered email id and my question was its been more than 2 weeks and still my kyc is under process??? Till when it will be verified? Also my other broker account is operable but dhan is not giving me to invest… @PravinJ
Hi @Yash271 Request you to drop a email on help@dhan.co, our teal will assist with this.
@PravinJ is there any update on the Digilocker website accessibility issue? i am unable to trade. i have written to your support team as well, however received a standard response, no proper support or guidance provided. Can anyone please help with an alternate method of getting verified?
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Hi @ankijain29,
I had called you on your cell on Friday, however was not able to reach you.
From our records, it seems that you are trying to attempt DigiLocker from outside India.
Please note that DigiLocker has geo-fenced their platform and it would only be available once you’re back in India.
Please let me know in case of any other queries.
Hi Anirudha,
thank you for the response, i will check and get back.
Hi Team,
@Anirudha
Please look into below issue
I have updated KRA on 1 september but still trading is disabled .
No satisfactory response from email and chat customer service. They are giving standard response from past 11 days.
Pathetic customer service
CVLKRA Status
Both status are validated. Still your system not allowing trading and customer service doesn’t have a clue of customer problem from 11 days.
Customer service instead of solving problem is shifting post goal and playing office office scenario.
The only reason, i am still communicating to you guys is because I have existing positions.
I request you to give me some mechanism to close my existing positions and then happily close the account
Terrible company who can’t solve customer problem in 11 days and missing on revenue.
@Anirudha Thank you fore your guidance, i have been able to submit the KYC. I have also received an SMS from Karvy with OTP and a link, however on opening the link, i get a message that Email id and mobile number are already validated. is this correct or do i need to do any further action since, the status still reflects as pending.
@Anirudha
My KYC is validated now but still I’m not allowed to trade.
Its been 12 days since the lock thought the KYC is validated last week.
Please resolve this issue on priority
Hi,
While trying to validating i am getting this problem, i am not able to validating the link. I have attached the image.
Please help me with this query
@Anirudha Please help me with this query.
I am not able to validate the Digilocker i have attached the image below.
Please look into below issue
I have updated KRA on 1 september but still trading is disabled .
No satisfactory response from email and chat customer service. They are giving standard response from past 11 days.
Pathetic customer service
CVLKRA Status
Both status are validated. Still your system not allowing trading and customer service doesn’t have a clue of customer problem from 11 days.
Customer service instead of solving problem is shifting post goal and playing office office scenario.
Hi @Himanshu.m The KRA status required to be updated with the exchanges and depository as well. Accounts are marked as disabled there, even if we enable - the transactions will get rejected.
There are delays with KRAs is what we understand. Once we receive confirmation status - same will reflect.
Hi @mansa,
As far as I can see from the screenshot that you have shared, the URL is not of DigiLocker.
Request you to DM me your registered details so I can assist you better.
Hi @contactsaba ,
KRA validated your account on 11th September. Based on this, Exchanges have allowed you to trade from today. Please note that we do not have any control on these timelines.
Kindly request you to try now.
Hi @ankijain29,
It seems KRA (Karvy) has rejected the modification request with the following reason:
MOBILE NUMBER / EMAIL-ID - NOT AVAILABLE ON KYC FORM;MOBILE NUMBER / EMAIL-ID - INCORRECT / NOT LEGIBLE
We are in touch with Karvy to check the reason for the same. We will keep you updated.
Thanks Anirudha for your support in getting this cleared.