This week I placed a withdrawal request for 50K and was processed in just 10 minutes, which is awesome.
On the next day, I tried placing withdrawal request for another 25K but the fields and buttons in the window are disabled and was not able to place the request.
Regarding that today I checked with the customer care, and they said that we can place the new request only 24 hours after the previous request.
I believe this is one thing you guys need to fix as soon as possible. My suggestion is:
To allow for multiple withdrawal requests in a single day
OR
Restrict it as one withdrawal between 12:00AM to 11:59PM instead 24 hours after previous request
Hi @ravi_krishna Something off here in understanding, maybe I will speak with our Customer Service team.
You can withdraw instantly - only once in a day, once this is done - you can withdraw again, but this time it will not be instant. When one withdrawal is in progress, another one cannot be placed - which may be the reason why you were not able to place a fresh request because earlier one wasn’t completed yet.
Thank you for quick response. This afternoon I once again placed 50K withdrawal request and it was success. I tried placing 5K now to test what you said. You are correct, I am able to place another request now without any issues. Thank you!