I am writing to bring to your attention a significant issue I encountered with a recent basket order I placed through your platform. The situation has caused me considerable losses, and I would appreciate your prompt attention and resolution of this matter.
Today, I placed a basket order consisting of 2 sets: 100 lots for buying and 100 lots for selling Sensex options, with the intention of creating a hedge that would provide margin benefits. The initial basket order displayed a margin requirement that was well within the available funds in my trading account, which led me to believe that the execution would proceed smoothly.
However, when I executed the trade using the basket order, only the buy orders were executed successfully, and the sell orders were inexplicably rejected. This outcome rendered the intended hedge ineffective and resulted in significant losses, compounded by brokerage fees.
I attempted to rectify the situation by re-entering the sell orders separately, but unfortunately, I encountered the same issue. Despite multiple attempts, only the buy orders were executed, leaving me exposed to unnecessary risk and losses.
I firmly believe that this situation is unfair to traders like myself. When the basket order initially indicates a specific margin requirement, it should execute as such. Either the entire basket should be executed or none at all, as partial execution in this case defeats the purpose of creating a hedge.
I kindly request that you thoroughly investigate this matter and take the necessary steps to rectify the issue promptly. It is crucial to ensure that the basket orders on your platform perform as expected, providing traders with the reliability and confidence needed to manage their portfolios effectively.
I look forward to your prompt response and a resolution to this matter.
Thank you for your immediate attention to this pressing matter.
I hope you would give a fair solution to this as I would like to continue with your platform however if I incur such unfair losses and non execution of order because of broker issue or non execution of proper margin then I might have to shift to another broker. I hope you will give a fair solution to this.
I also tried contacting them through the chat but no one replied there.
Update:
I called the dhan customer care number and they asked me to try again by keeping the order in a hedge manner, which i explained to them that was already what i had done previously.
However even though i tried again after the call and it still failed.
The following is the picture of the basket order which i wanted to execute however only the buy orders were getting executed.
Would appreciate if you could take this matter seriously as this would just incur losses for sellers unnecessarily which is unfair.
You can clearly see that the final margin and overall margin required is almost half of my available funds yet this issue happened today whole day.
I would request you to give a fair solution to this.
Looking forward to fair and quick solution.
Regards,