Continuing the discussion from
I am experiencing an immediate connection drop on the Live Market Feed v2 endpoint, whereas my Depth API stream functions perfectly.
Details: - Client ID: 1111764046 - Active Data API Subscription: Yes (Paid/Verified) - Endpoint: link-not-allowed
Behavior: The socket successfully completes the WebSocket handshake (HTTP 101). Within ~2 seconds, the server abruptly terminates the TCP connection. There is no close frame provided (Standard WS Code 1006) and no disconnection packet packet (response code 50) is transmitted. This happens before any subscription JSON payload is sent from my client code.
Troubleshooting Performed:
1. Reproduced using a bare-bones websocket library client to eliminate custom SDK overhead.
2. Tested using both a active TOTP-session token and a fresh portal access token.
3. Isolated across two completely independent ISPs (no local firewall restrictions).
4. Verified that depth-link-is-working connects and streams data normally on these identical credentials.
Request:
1. Please check if the ‘Live Market Feed’ permission flag is natively enabled on your backend database for Client ID 1111764046.
2. Please perform a manual flush/purge on all current active or stale WebSocket sessions associated with my Client ID to clear any hanging ghost connections against the 5-connection limit.
Looking forward to urgent help on this pls.