Mobile app login optimisation

Harpreet · August 31, 2023, 5:31am

As a user, mobile application is very useful. But, i think login process needs to be optimised. Mobile app needs password first and then OTP.
Sometimes OTP takes time and that time is bery critical for order placing.

One solution is to use PIN for direct login once mobile application is logged in using username and password.
Switching between apps on mobile keeps getting logged out from mobile application.
Normally it’s okay but when you are trading, it’s very problematic.

Please consider this feedback important as mobile application are very handy for traders.

Poornima · August 31, 2023, 12:01pm

Hi @Harpreet welcome to Dhan community!

Request you to kindly update the application to the latest version application (1.0.45). In case of any difficulties do let us know.

NitinVerma · August 31, 2023, 2:48pm

It still asks for password and OTP everytime we open application

Harpreet · August 31, 2023, 4:46pm

Hi Poornima

Thank you for response. I am using the latest version, the same you have mentioned. But, it’s still asking password and OTP.

Screenshot is attached. Please check with your development team. Because if you have mentioned it, then this supposed to be working.
Thanks and regards

Poornima · September 1, 2023, 2:44am

Hi @NitinVerma @Harpreet,

Request you to help us with your registered details via DM or email us at mailto:help@dhan.co help@dhan.co so we can have this checked.

Harpreet · September 1, 2023, 3:11am

Hi @Poornima
Contact number is 75089 78717.
Registered Mail id is jaspreetpsb@gmail.com
Hope to have solution soon.

Trader_Rdx · September 1, 2023, 4:24am

Use biometric or Face ID login

Harpreet · September 1, 2023, 4:38am

Yeah. We have got these options. But, i am one of those persons who prefer PIN login, if available.

Harpreet · September 2, 2023, 3:47pm

@Poornima Hi

Any update over this issue?

Divyesh · September 4, 2023, 3:29am

Hi @Harpreet

For the app, we have two biometric login options: Face ID or fingerprint. Alternatively, you can use the OTP process.

These updates are based on regulatory changes, and as a result, no changes can be made to this on Dhan.

NitinVerma · September 6, 2023, 2:06pm

When I try to enable biometric below screen appears

Divyesh · September 7, 2023, 3:35am

Hi @NitinVerma

Please do connect with us in DM or drop us an email from your registered email ID at help@dhan.co