I opened one family account - and it was successful.
Now I am trying to open second family account - but when doing bank verification, it gives error:
Invalid Penny drop id, please try again
(see screenshot below)
I tried with 2 different bank account numbers. Both gave same error.
Please check. Thank you
Hi @amish,
Request if you can share your family member registered details on help@dhan.co we will have this checked.
I tried today morning again and it went ahead without error.
Hi amish,
Request you to divert any questions/queries you have to our official customer support channels.
Ok. But I was just wondering what do you mean by “official” customer support channels?
Isn’t Dhan Community official support channel?
When I go to Get Answers to All Your Queries | Dhan
First thing it shows me is to take help from Dhan Community.
That is why I am posting here.
Other options are:
Chat with us - last time I tried, it did not work. Plus requires continuous attention to the screen to check if I got any response from your agent.
Twitter - 160 character limit is too small to explain the issue. Plus not comfortable with twitter.
Phone support - The page clearly says this - “Kind request to use phone support only if you were unable to find assistance via other modes of Customer Service”
Email - it is too slow and many times I dont get response for couple of days. And I am clueless on what is happening.
So please clarify which ones are official?
Thank you
Hi @amish
As per the telephonic conversation, we have shared your concern with our team, we will get back to you shortly with an update.
