Hi,
I had placed sell order for PILANIINVS 191 qty at 7494 during the pre-open auction session.
However, Dhan did not reflect the cancellation of the order so it did not allow me to place another order.
By the time I went past the customer care and to the call and trade desk, the pre open auction session was almost closed. The agent didn’t react in time despite my clear communication of the urgency of the situation.
The stock immediately hit lower circuit and my subsequent order did not get filled for the day.
I could’ve sold my quantity during the pre-open auction session for ₹7500 per share if the cancellation was reflected properly in my app allowing me to place another order. Or atleast if the order was not cancelled true to how it was displayed on the app. Or if the call and trade desk confirmed it faster and placed another order as per my request
Because of your glitch, I am not only facing massive cuts in my P&L till I square off my position but also won’t be able to square off the MTF position since the stock is no longer on the MTF list.
I want the money to be credited to my account at the sale price of ₹7500 per share for 191 shares which would’ve been the preopen equilibrium price where my order would’ve actually been executed.
The exchange clearly cancelled it and the app took time to update it.
Edit:
Attaching screenshots of all the orders I tried placing during the pre-open auction session. Only the topmost order was placed at 10 am after the auction
