I was curious about how Dhan handles its product testing.
Do you have a dedicated in-house QA team—like a setup with a bunch of machines and testers actively hunting for bugs and performance issues? Or do you mostly rely on customer feedback to catch and fix problems?
If there is an in-office testing team, I’d love to know what that environment looks like. Any chance you could share a photo of the setup (if that’s allowed)? Just interested in seeing the behind-the-scenes action that keeps the platform running smoothly!
Glad to see this thread topic on this forum has been the reason for such wonderful content from Dhan on YouTube.
The behind-the-scenes video was honestly eye-opening. The whole process is way more detailed and complex than I ever imagined as a regular user. It really shows the dedication you and your team have to delivering high-quality services—no shortcuts on skills, hardware, or infrastructure.
What stood out to me most is how it reflects where India is headed. It’s no longer about jugaad—this is world-class technology, structured systems, expensive hardware and serious intent. It’s inspiring to see how businesses like yours are pushing India forward as a global IT and fintech leader.
More than that, it’s clear your efforts go beyond just growing Dhan. You’re contributing to something bigger—for your team, the industry, and your motherland. That kind of vision really deserves respect.
The video also sends a strong message to others in the space: innovation and quality are non-negotiable now. I’m sure it’ll motivate others to raise their game, which ultimately benefits users and investors alike in the coming months.
All brokers should start a prop desk. Then trade with their own money using their platform. Most of the bugs would get fixed before the customer ever sees it
Nothing like the drive to fix when self is at the edge
Hi @t7support yes, in startups we have the famous saying - let you own dog food; essentially meaning the same. That was me in my old avatar. When I trade, our compliance teams demands a explanation
Yes, as I have mentioned earlier as well of all the products I built till now, building a trading product from scratch was the most difficult experience after nearly 25 years of being in this domain. I now get it - why many platforms choose to take off the shelf solutions.
I am not sure why this is the case. I know multiple brokers who have prop desks. I haven’t seen any circular from exchange or SEBI that bars brokers from doing so. The orders just needs to be marked as a prop order. If compliance team knows better please ask them to point me to relevant circular.
I mean, we don’t intend to run a prop desk. Not in our DNA, or abilities. As a team we want to solve for retail traders & investors - that’s were the focus always is.
Most of the customers wouldn’t go through the pain of taking screenshots, video of the issues noted and then post it and follow up till it is resolved. They try the broker platform and if they catch critical exceptions against their expectations they throw the app away (in part or full).
