Random Authentication errors

APIs, Automation, Algos & Code
1

@Hardik @PravinJ @Dhan @Dhan_Cares

Today i faced this another problem while using API websockets

Disconnected: Invalid Client ID
Received: None

  1. i have subscribed to data API and the subscription is still valid

  2. The access code as of today is still valid for 11 days and 9 hours

  3. while using get commands i am getting an error {‘error_code’: ‘RS-9005’, ‘message’: ‘Invalid Token’}, ‘data’: ‘’}

  4. I went ahead and generated a new access code , now this access code is working

The question is if the earlier access code is still valid for 11 days and 9 hours then why isn’t working ?

What is causing this random authentication error ?

Again and again some new random error occurs from your end.

I would request the team to get into the details and do a proper RCA, i am willing to provide any support that you need.

I am loosing opportunities every now and then because of these random errors from your side, i can never be sure if something will work as intended.

1 Like
2

Hello @Tushar11

Let me check this on server end, why the token authentication was unsuccessful. Can you please send your Client ID and last 6 token digits.

3

Hi Hardik,

I have sent the details in the DM, Kindly check

4

Hi @Hardik

Any update on this ?

5

Hello @Tushar11

You can generate a new token and check for now. We are doing an RCA on this isolated instance as well.