(Responded) Data Discrepancies & UX Feedback for Mutual Funds

[Vishal19]

I am an active user of your platform. I have also successfully onboarded three additional accounts for my friends and family. While I appreciate the vision of the app, there are several significant UI/UX “friction points” that are currently impacting our user confidence and overall experience.

I would like to highlight the following areas for improvement:

• General UI Clarity: Both the App and Web interfaces feel cluttered and non-intuitive for new users. Unlike competing platforms, my family members frequently find themselves lost in the navigation, requiring constant assistance to perform basic tasks. A more streamlined, minimalist design would greatly benefit user retention.

• Mutual Fund Comparison Toggle: In the Mutual Funds section, the performance chart defaults to a comparison against the benchmark index. Having to manually disable this comparison every single time I view a fund is repetitive and frustrating. I suggest adding a “Default View” setting that allows users to choose whether they want the benchmark comparison on or off by default.

• Navigation Enhancements (Tab Swiping): When analyzing a specific fund, navigating between “Holdings,” “Outperformers,” and other data tabs currently requires precise tapping at the top of the screen. On modern, larger mobile devices, this is ergonomically difficult. Implementing horizontal swiping gestures to switch between these tabs would significantly improve one-handed usability.

• Data Accuracy (NAV vs. Displayed Returns): I have noticed discrepancies between the returns displayed on the app screen and the actual NAV performance. For example, in the Nippon India Taiwan Equity Fund, the figures do not seem to align. Consistent and accurate data is critical for maintaining investor trust.
  NAV on 9th April 2025 is - 8.0026
  NAV on 8th April 2026 is - 28.8216
  In app it is showing 235.44% return over a period of one year, but if you really calculate it
  28.8216-8.0026 = 20.819
  20.819/8.0026×100 = 260.15% returns

• Stale Portfolio Holdings (3-Month Lag) As of today, April 10, 2026, the fund holdings on your platform are still reflecting data from January 31, 2026. In a volatile market, a three-month lag in portfolio visibility is unacceptable for an “investment-first” platform. Most competitors update holdings within 15–20 days of the month-end. Being stuck in January while in April suggests a failure in your automated data fetch systems.

• Incorrect Total Expense Ratio (TER) Reporting There is a massive discrepancy in the Expense Ratios shown on Dhan compared to the official AMC data. Example: your app is displaying an Expense Ratio of 1.5%, whereas the official AMC website and other tracking platforms show 0.75%. This is not just a “clutter” issue; this is incorrect financial information. It could lead a user to reject a good fund based on a falsely reported high cost.

  

  I have moved significant capital to Dhan because I value the platform’s vision, but these fundamental data inconsistencies make it difficult to manage my portfolio effectively. Reliable, up-to-date information is essential for my investment strategy. Without it, I will have to reconsider my future contributions and may need to explore other platforms that offer more timely data accuracy for my existing holdings.

  Look on the bright side: if these data issues aren’t fixed, your support team is about to get a lot more free time!
  Since I’ll be forced to move my capital—and take my friends and family’s accounts along with me—you’ll have much fewer ‘clutter’ complaints to deal with. Consider this my gift to your work-life balance!
  Cheers​

[Saurav.P]

Hi @Vishal19,

Thank you taking the time to write this in such detail
I’ll address this transparently,

1. On UI & Navigation
As we’ve expanded the platform, it has become more feature-rich.

We’re already working on simplifying the experience so it feels intuitive for new users, while still remaining powerful for active investors.

2. Benchmark Comparison Toggle
We currently show the benchmark by default since a lot of users like to compare fund performance against the index before they decide to invest hence we have the default option.

3. On Tab Navigation
Makes sense. One-handed usability is important, especially on larger devices.
Swipe-based navigation is something we’re actively exploring - this feedback will add in To-Do’s

4. On Data Accuracy & Trust
We’ve verified the numbers in detail. The app calculates 1-year return using point to point date
Start NAV (08 Apr 2025): ₹8.5992
End NAV (08 Apr 2026): ₹28.8216

Based on this, the return comes to 235.16%, which is what is shown in the app.

In your calculation, you’ve used Start NAV (09 Apr 2025) ₹8.0026 & End NAV (08 Apr 2026) ₹28.8216 due to which your return (~260%).

Since returns are very sensitive to the exact start NAV, even a 1-day difference can change the percentage - which is what’s happening here.

There is no discrepancy in the data - only a difference in the NAV dates considered for calculation.

5. Portfolio Holdings Lag
Lag is due to update cycle timing we config, which led to Jan 2026 data being visible. This has now been aligned, and the updated holdings will reflect shortly.

We’re tightening the refresh cycles to ensure holdings stay in sync with AMC disclosures going forward.

6. Regarding Expense Ratio (TER)
The Expense Ratio shown on the app isn’t incorrect,

The fund you’ve referred to (Greater China ) is structured as a Fund of Funds (FoF) . This means it does not invest directly in stocks, but instead invests in an underlying international fund.

Because of this, there are two layers of costs involved :

1. Expense of the domestic fund (the one you invest in)
2. Expense of the underlying international fund (currently ~0.75%)

As per regulatory disclosure norms, the Total Expense Ratio (TER) shown is an all-inclusive figure , which combines both these costs to reflect the true total cost of holding the fund .

So:

• The ~1.50% you see on the app represents the combined expense
• While the ~0.75% shown on AMC websites or other platforms often refers only to the underlying fund’s expense

Both numbers are correct - they are just representing different layers of the same structure .

Lastly, We’re actively working on improving clarity, refresh cycles, and overall usability across the platform.

Appreciate you backing us and bringing others onto Dhan.