Pls give the details of your investigation outcome and resolution steps (as mentioned by you over our call) here for the record and future reference.
Hi @Mohseen_Usmani @Dhan_Cares
Awaiting your response.
Hi @PrithviD , As discussed, your withdrawal request for that day was reduced from the margin, but it shouldn’t have been.
Hi @Dhan_Cares,
This issue was raised a few months back and it was comiitted that there wouldn’t be a recurrence. Now I see that there has been another debit in the ledger on 24th May, which is incorrect.
Pls go thru the previous thread before you send any standard response. I need to know when will Dhan rectify this issue??
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Hi @PrithviD, we are reviewing your account and we will get back to you with an update soon.
Hi @PrithviD, As discussed over the call, your query related to MRG Interest is addressed. In case you need any further clarification please drop an email at Help@dhan.co
Hi, while the present query has been addressed, what has not been addressed yet is repeated instances of these entries popping up in the ledger from time to time.
What is going to be done to address that?
Now again, there is a similar debit entry on 16th June. While the amounts are insignificant as of now, such repeated incorrect enttries are very irritating.
When will this issue ever be resolved??
Hi @PrithviD,
We will review this internally on how best this can be addressed. Thanks for highlighting.
Hi @JayK
Thanks for the response. I notice yet another entry on 20th June for a similar small amount.
I do hope that you will be able to get to the bottom of this and resolve once and for all. Pls keep me updated.