I was getting below email from MCX with my Dhan UCC Code from last 3-4 weeks. I don’t do commodity trading.
When I asked dhan customer care, they said that a normal account is created with all exchanges and they are sending this email. When I said I didn’t opt for commodity trading with dhan, they are telling normal account will be created with all exchanges by dhan and there is no trading account of me with MCX.
I don’t understand how can an account be created with an exchange without opting for it. This gives me concern on the governance at dhan.
when I asked why there is amount mentioned in the email, they are telling it’s not my amount and dhan is allocating their amount which I think is not correct. Only if I have balance in my dhan account, I am getting email with around 20% mentioned in the email.
Then they said I have to contact exchange. When I insisted on they should answer, the customer care rep took some time and said I won’t be getting such email further.
My guess is that whatever allocation/deallocation is happening, it will still happen, just that I won’t be notified by some setting from their end. If this is the case, they are just not solving the issue/question I raised.
Can some one more knowledgeable from dhan explain this issue ?
