Tender period notification improvement

Hello everyone :waving_hand:

Received today, Feb 13 at 8 AM, the following tender period notification emails:

  • Subject: Close SILVERM FEB FUT position :right_arrow: the last tradable day is Feb 20, one whole week from today
  • Subject: Close ZINC FEB FUT position :right_arrow: the last tradable day is Feb 24, more than one week from today

Relevant portion of the email excluding greetings and disclaimers:

This is to inform you that your position in ZINC FEB FUT is currently open.
Please close the position one day prior to the Tender Period starting date to avoid automatic square off by our risk systems.

The email contains no information on when the tender period starts or what the last tradable day is, quite confusing for someone new or getting back to commodity trading after some time! :face_holding_back_tears:

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Update:

These reminders continue to arrive every single day at 8 AM. :face_with_spiral_eyes:
In addition to these two, today I received one for GOLDM MAR FUT expiring on March 5 (exactly 2 weeks from now​:white_exclamation_mark:), last trading day being March 2. :smiling_face_with_tear:

Hi @pavinjoseph, we tried reaching you via call, but the call got disconnected from your end.

We wanted to inform you that the exchange has not yet released the March tender circular. Based on previous circulars and the GOLD 5-day tender period, you have received an email today regarding your GOLDM position, as we send notifications 5 working days prior to the tender period. you can refer last circular here.

If you want any further clarification, you can reach us at help@dhan.co

GOLDM tender period was changed from 5 to 3 days effective Nov 2025 expiry:

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@Mohseen_Usmani A notification can be sent one day prior to the forced square-off. That would be more effective than sending daily reminders far in advance of the tender period.

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If notification isn’t effective enough it doesn’t serve its purpose.

In app notification (around open position), can be more effective than an email notification 15 days before the tender period.

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