Hello Sir, For the First time My SL was not Triggered and left me with Big Loss.
I already had minimal capital and today due to this issue i booked Big Loss. I request you to please consider my situation and refund the loss i booked due to not execution of Stop Loss in Dhan App. I Consider this particular trade loss is your responsibility.
Please Help me out
Hi @rohith164
Please share your details with help@dhan.co , so we can connect with you and assist you accordingly.
Hi @rohith164,
We checked and found that your sell order for MIDCPNIFTY 26 FEB 10925 PUT (300 Qty), was a Trigger order, with Trigger price as Rs. 24.70 and Limit as Rs. 24.60. This means the order was to be triggered when the price reaches Rs. 24.70, and to be executed with a limit price of Rs. 24.60. When the price reached Rs. 24.70, order got triggered, however, by the time order went to exchange for execution, the price had gone below Rs. 24.60 and hence the order was in pending position and converted to limit order.
Generally for such a high priced scrip, we recommend keeping the difference between the trigger and limit price a few ticks more to avoid such a situation.
Furthermore, please note that the order matching and execution happens at the exchange level, brokers have no role in this.
@Sameet just for information this will not happen if the limit was placed at market right?
Hi @NoobTrader,
Yes, correct. However, the SL-Market is discontinued by exchange for Index & Stock options so there is only option to place stoploss via SL-Limit.
We have shared the general information in the below FAQ on “how the stoploss limit works”.
