Dear Support Team,
Today, I executed an order for NIFTY MIDCAP, purchasing 4200 quantity. Additionally, I set up a stop loss.
However, I encountered a significant problem. When I reached my target, I attempted to cancel the stop loss orders, but the entire TV portal froze. Frustratingly, I had to exit the orders and close my position using the mobile app.
As a result of this platform issue, I incurred substantial losses. Could you please provide a clear explanation for this unexpected behavior? If necessary, I am ready to share the order details and any other relevant information.
Thank you for your prompt attention to this matter.
Best regards,
Rajesh J.