User in squareoff mode .. Not able to place buy order

[killedar.amit]

User in squareoff mode … Not able to place buy order

[Divyesh]

Hi @killedar.amit

As discussed your KRA validation is pending where there is a process of verifying and validating the Know Your Customer (KYC) details stored in the records of a KYC Registration Agency (KRA).

Please initiate the KRA validation by following this link which is https://kyc.dhan.co/

Once you have completed it, then it will processed within 3 to 4 working days and your account will be active automatically

[killedar.amit]

My KYC is validated.
Still same error.
User in square off mode.

I have sent mail to dhan help as well.
Please support to resolve this.

[Poornima]

Hi @killedar.amit,

We are checking this, allow us some time.

[Poornima]

Hi @killedar.amit,

Your account is enabled for trading, kindly try placing order now and check once.

[7678671177]

Hii Ma’am,

I am facing and error and not able to place buy order.

Error- User in square off mode.

[killedar.amit]

Able to trade. Thank you

[Poornima]

Hi @7678671177 welcome to MadeForTrade community!

We see that you have validated your KRA yesterday and the same is in process. Usually, it takes 3-4 working days to validate KRA. Once done you will be able to resume trading.

[7678671177]

It has been more than 2 weeks submitted but still showing it will take 3-4 working days

[ankammadhu]

I am trading from last 1 year and from 26-03-2024, I am also facing the same problem “RMS:62240402345343:User in square off mode” and unable to take any trades, when we verified the KRA it is showing in verified status. Can i know any others reasons behind it.

[Divyesh]

Hi @ankammadhu

We see you are able to trade into your account, please confirm if you wish to know details for any other account.

We have explained here if your KYC Non-Verified or Non-validated from Exchanges.

IMP: KYC Non-Verified / Non-Validated Accounts to be disabled by Stock Exchanges

Dear All As you may be already aware that the Stock Broking industry in India has some of the most stringent guidelines and regulations to follow. Over the past few years, regulators across India have ensured that the highest standards of KYC (Know Your Customer) guidelines are adhered to by all market participants. For your perspective as Retail Investors and Traders, it is important that following actions are completed: PAN is linked with Aadhaar KRA is verified your registered Mobile Numb…

[mrravisharma3]

Dear sir,
i am same problem facing before 1 week and totally i harassed no someone help,

[Divyesh]

Hi @mrravisharma3

Welcome to MadeForTrade Community

We have replied on here

Regarding rejection of Dhan application

Hi @mrravisharma3 Your account is temporarily suspended due to the primary bank not being updated, we request you place a bank change request at Now Live: Update Primary Bank Online on Dhan Once this is completed, your accounts will automatically become active for trading and investing. Refer to this:-

[ROUNAK_GUPTA]

same problem is happening with me . I am also not able to trade in dhan please help me to solve this issue

[Divyesh]

Hi @ROUNAK_GUPTA

Welcome to the MadeForTrade Community

We see that your primary bank isn’t updated. Please update your Paytm bank details. Once this is completed, your accounts will automatically become active for trading and investing.

[Suyash_Gupta]

@Poornima Hey I’m also facing the same issue! User in Square Off Mode. Mine kyc is also verified.

[Poornima]

Hi @Suyash_Gupta welcome to MadeForTrade community!

Your account is enabled for trading, also we see you have successfully placed orders.