Why I am being asked for OTPs during account switch?

1

I help trade my relatives account from my mobile and web browser, I use mobile scan to login into web browser without any issues till last week. I never had issues switching account in mobile but I am now being asked for OTP between every switch. Is this a tempoary glitch/issue or its a new normal?

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Switch Account - Otp issue
3

This has created unnecessarily friction in acc switch. UI says - Seamlessly manage upto 5 accounts!

Now switching to just single account is big trouble. Not everyone is at desktop and not at all the time. Kindly consider to rollback this @PravinJ Sir.

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4

@Skc I don’t remember I have seen any where dhan promoted this feature as “seamless” . if they did they should with draw it. now Its just useless but also time wasting. I am sure they should be not happy spending time and money creating such useless feature.

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5

Password + TOTP is the best, just like Zerodha/Kite.

Password/OTP + PIN is a total time waste and many people now can’t manage friends’/family accounts.

6

I already reported this as a issue earlier and i got the following response

Don’t know how and why Switch accounts is working fine with Angel One app.

Fortunately I only had 3 accounts and now I directly login to 3 different phones, that works better than switch account feature.

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8

Same issue is me

9

Check the app UI while you switch account, it’s clearly mentioned there. Added ss here

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11

Multiple account login feature is useless now.

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12

Yeah, it can be changed it to “Uselessly” or its already done in practice.

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Hello @SiBe @Skc @encore @Pradumya @thisisbanerjee @Suman79 @SmallCapHunter

2FA (two-factor authentication) is mandatory every time you switch to a new account, as per exchange guidelines. It includes a possession factor, such as an OTP sent to your device, and a knowledge factor, such as your PIN.

14

Dhan is just making the platform unusable with unnecessary changes. “Seamless”? lol. What’s the point of having a switch feature now if I have to enter an OTP each time?

7-8 months back, I transferred shares from Groww to Dhan. Now I am rolling back soon.

Completely useless application!!!

Would love broker suggestions that support the switch account feature ‘seamlessly’.

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15

Switch account feature is practically dead now. Thank you Dhan

16

I made the second account as primary in DHAN. Now it logs in with Face ID + PIN. My personal account is now set as secondary, and I can enter OTP whenever needed. This might be a temporary fix, but I don’t know how it is solving the “guidelines” issue. @encore

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