Could not apply for Patanjali Foods Ltd. OFS despite follow up throughout the Day

Feature Requests ✋
1

Sorry to inform you and all members of Dhan Community to not rely on Customer Support Team for applying for Offer for Sale or IPO’s.

I had sufficient balance in my account and had been following up with the Customer Team through email, over the phone, this platform and even through Twitter Messages for applying to OFS of Patanjali Foods Limited.

The Customer Support Team never took my atleast 8 - 10 Phone which always remained busy.

I got confirmation over email, in this Community platform as also in personal Twitter message replies that my application has been submitted to the concerned Team and will be updated and I will get the confirmation after the day ends.

However, nothing sort of has happened and today morning I see that my balance is lying unused in the account which I am compelled to withdraw from my available funds.

Luckily, I also applied at 2.45pm over Zerodha’s Console platform as I was not sure whether my application would go through Dhan. I got immediate application No. submitted confirmation from them over my email id.

I recently switched over to Dhan and just thinking to transfer all my funds and securities from Zerodha, but today’s worst experience from Dhan’s Customer Service has prompted me to rethink my decision and have both the brokers till Dhan stabilizes in giving non-manual intervention services.

I request @PravinJ Sir and all concerned at @Dhan to quicken you good work of fast development of software and not take involve your Back Office for applying to OFS and IPOs just to get business by hook or by crook. What I find is that Dhan is chewing more than it could bite by canvassing more business through Refer and Earn program rather than concentrating on existing customers needs which just tarnishes the image of Dhan.

Hope you understand my point and implement, in the meanwhile I would suggest other Community members not to rely on Dhan’s Back Office for applying to OFS or IPOs.

From my part I will never call your Back Office henceforth except for any technical problem I face in Dhan software.

2

Hi @anilpalan I see that bid number was generated and shared with you by our team. And funds were withdrawn after that (this morning). Don’t think our systems will process further if funds are not available. That aside, I will review this case.

3

Hi @anilpalan, I checked. The bid was applied for by our team, and funds were blocked. However against your bid there was no allotment, which is why there is no debit of funds for you.

Additionally, I guess the issue was over-subscribed. In such case, there is a possibility of unique allotment against PAN. Since you have already applied via other platform itself - this bid may have got zero allotment. You balance is in your Dhan account, as there was no allotment. Hope this helps.

Request you to avoid concluding about our platform on basis of this. OFS / IPOs are not guaranteed and there are specific mechanism that are followed for these processes. As exchange registered members, all these processes are similar across brokers.

We have stated on this forum that we continue to witness surge in users and trades on Dhan, and we are scaling up things fast to support our users. Our Refer and Earn program is same for past 15 months now, and over 50% of our users join Dhan with no marketing. We are happy to take any feedback from our users to improve, and that is what we have done consistently for the past 18 months of your launch.

4

Hi @anilpalan

It’s been a while since this post - but we are happy to share that now you can apply for OFS on Dhan Web.

Read more about it here.