Hi,
I have transferred REGULAR Mutual Funds from another broker to DHAN. They are showing up in my CDSL account and I can also see them in Dhan Demat Holding summary email.
However, I cannot see them on Dhan ios app. I raised a ticket with helpdesk and I was told that DHAN wont show regular mutual funds on their app. Is that correct?
If so, what are my options to redeem them?
Please advise. Thanks.
Hi @ekveer, please share your registered details via DM, and we will guide you accordingly.
Hi Team Dhan, @PravinJ
I am writing to express my extreme disappointment with the service levels I have encountered regarding a relatively trivial technical matter.
I recently transferred my Mutual Fund holdings from another account to my Dhan Demat account. While the units are correctly reflected in my Demat and visible on the Dhan App, they are tagged with a âNAV Missingâ status.
When attempting to resolve this via the â+Addâ feature, I am redirected to MF Central, which currently displays a maintenance message stating they are moving to a more secure system and that tracking will be âback shortly.â Consequently, I cannot verify the units through that route.
Here is the timeline of my struggle to get this resolved:
Initial Contact: I reached out via the Chat option and was directed to email/call customer support.
Email Support: I sent a formal email 4 days ago, yet the issue remains unresolved.
Telephonic Support: I have followed up twice via telephone. During these calls, I was informed that the matter has been âescalated to a higher authority.â
Frankly, it is baffling that a basic update of NAV values for units already sitting in my Demat requires âhigher authorityâ intervention or a 5-day waiting period. This is a minor data-sync issue that should be handled seamlessly in the backend.
Providing a âfancyâ interface is of little value if the core functional experienceâviewing the current value of oneâs investmentsâis broken. This has been a truly pathetic client experience.
I expect this to be rectified immediately without further generic excuses about escalations. Please ensure my NAV data is synced and reflected correctly in my portfolio today.
Hi @dvpandya90
Iâve gone through your case - and I understand why this is frustrating. Youâre right, seeing âNAV Missingâ for units already in your Demat.
Your units are correctly transferred and safely held. This issue is only with the valuation (NAV) display.
For holdings transferred from outside, we fetch valuation data via MF Central. They are currently moving to a new consent-based system, due to which this data is not being fetched reliably - which is why youâre seeing âNAV Missingâ and the maintenance message.
Weâve rolled out an updated app version that addresses this. Please update your app from the Play Store/App Store and check again.
If the issue still persists, you can DM me your transaction details or write to help@dhan.co -weâll get it resolved on priority.
Thank you for the response and the clarification regarding the MF Central transition. However, the suggested solution does not resolve the issue.
I am already running App Version 1.0.99 (released on April 21, 2026), and the problem remains exactly as described. Despite being on the latest version, the âNAV Missingâ status persists.
Furthermore, please note that I have already shared the full transaction details, including the NAV values, with your team. These holdings are already visible in my portfolio; the only missing piece is the valuation sync. It is frustrating that even with all the necessary data provided and the latest app version installed, the system is unable to display the correct values.
Since the MF Central redirect is still hitting a maintenance wall and the app update has not fixed the display on my end, I request you to manually update these values or provide a definitive fix.
Please look into this on priority. This is a basic data requirement for any investor, and the delay is no longer justifiable.
Hi @dvpandya90
We have updated the values & portfolio is updated
@Saurav.P @PravinJ Thank you for the update. I can confirm that the values are now reflecting correctly in my portfolio.
While I appreciate the resolution, I feel it is important to share some candid feedback. Dhan prides itself on being a tech-savvy, automation-first company. However, the true purpose of technology should be to simplify the user experience and remove hurdles, not create them. In this instance, a process that should have logically taken 5 minutes via automation remained pending for 5 days. Technology should not make trivial issues more complicated.
Furthermore, it has been my consistent experience that raising issues through standard customer support channels takes nearly a week with no results, yet the moment a concern is posted on this forum, it is resolved within 1-2 hours. While I am glad the forum works, it shouldnât require a public post to get basic support moving.
Iâve certainly learned a lesson here on where to raise concerns to actually get Dhanâs attention. Thank you for finally sorting this out.