Managing Multiple Accounts in Dhan: A Feature Request

Product Feedback 🗣️
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As a dedicated user of the Dhan app, I’ve been thoroughly impressed with its user-friendly interface and the seamless experience it offers. From its sleek design to its powerful trading features, Dhan has quickly become my go-to platform for managing my personal investments.

However, while I am satisfied with the app’s performance, I’ve encountered a limitation that may be relevant to other users as well. Recently, I tried to open additional accounts for my family members, including a Hindu Undivided Family (HUF) account, using the same email and mobile number that I already use for my personal account. Unfortunately, I discovered that the app currently does not support multiple accounts under the same email and mobile number.

This restriction presents a challenge for those of us who prefer to consolidate account management under one login for convenience. As someone who values streamlined financial management, being able to handle both my personal and family accounts using a single set of credentials would greatly improve my experience. It would make tracking investments, managing trades, and staying on top of our financial goals much simpler and more efficient.

Given Dhan’s focus on user satisfaction and innovation, I am hopeful that the team will consider introducing a feature that allows users to open and manage multiple accounts, including family and HUF accounts, under the same email and mobile number. This enhancement would not only benefit individual users like me but also appeal to a broader audience looking for easier ways to handle multiple accounts in one place.

I trust that the team understands the value of such a feature and will take this feedback into consideration. I’m confident that implementing this change would further solidify Dhan as a leader in the financial services space, offering a more comprehensive and user-friendly solution for its clients.

I look forward to seeing continued updates and improvements from the Dhan team, and I remain a loyal user of this fantastic app.

Best regards,
Jatin Patel

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Hi @gadhiyajatin,

Welcome to Dhan!

Mobile and Email need to be unique for Demat account as per regulatory guidelines. We have noted your feedback on seamless management of family accounts.

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Hope this shall be implemented soon at Dhan. Angel one already taking a consent form from family member to allow shared contact details.

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Sharekhan also have worked multiple

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Kotak Securities and Zerodha as well.

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6

Need to allow more than two switch account

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7

Any Updates?

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Earlier mobile recharges were cheaper. (49 to 99Rs per month)

Now minimum recharge for each number is 189Rs per 28 days. (Jio value plan)

I have seven accounts with Dhan. (Family + 2 HUF)

So to maintain 7 numbers, I am paying more than 1300Rs per month!!!

This is the reason, I want this feature of multiple accounts on same mobile number.

If I can migrate 2 HUF accounts to common number, I can save almost 380Rs per month. Saving almost 5000Rs per year, which is big amount.

Since SEBI has now relaxed the rules, I would like that same be allowed by Dhan too.

Please implement this feature.

Thank you.

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Using different mobile numbers for each account can cause several challenges:

  1. Account Management Hassle: Users managing family or multiple portfolios face difficulty tracking separate credentials for each account.

  2. Communication Issues: Important updates or OTPs might go to less-used numbers, causing delays or missed alerts.

  3. Inefficiency: Frequent logins and logouts across accounts slow operations and increase user frustration.

  4. Limited Accessibility: Users without multiple numbers are restricted from opening new accounts.

A feature to unify access while maintaining unique credentials would address these pain points effectively.

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12

This is going unheard which is also need of the hour to have this flexibility. Hope this is soon implemented or atleast a timeline from the team @PravinJ

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Use email otp instead of such huge ammount in recharge.
Disadvantage:

  1. When you call customer support for any issue they only validate you through sms otp.

@PravinJ sir pls do some revolution in this space.

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Exactly. I use email OTP but there are some verification where only mobile OTP is sent.

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Sms otp is most problematic when you & the person on behalf of you are not in same place. If @Dhan give a permission to manage all family accounts in one tab (not only view but also take action) it will help all in managing family accounts.

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Also problem with generate TPIN

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I am waiting for 4 new account opening

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We will review this process with our teams.

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Hi @Saptarshi, @amish,

We’ve implemented the facility to receive an OTP on your registered email address whenever you interact with a Customer Support official from Dhan.

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Is a temporary solution

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Nope @gadhiyajatin, this will continue.

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While this is a good move. But it still does not solve my and others initial problem of having same mobile number for Personal and HUF account.

Now that SEBI has relaxed the rules, I believe DHAN can allow sharing contact for two accounts.

Thank you