While we may be going bit slow on feature updates these days, we are doing massive changes on underlying technology and infrastructure to upgrade them for scale - and also make experience faster on Dhan.
I open the watchlist page of Option trader on web in the morning >> Opens the page >> Figures out that I’m not logged in >> Loader loads for long >> Throws me to login page >> Figures out it already knows my mobile number >> Throws me to second login page for entering Pin.
This process is too long and has to be endured daily. Definitely needs to get faster.
Dhan Never Works On UI Simplification, While Zerodha Have The Most Simplified & Functional UI, On The Other Hand Dhan App Is Quite Complex & Cluttered… Don’t Know Even You’ll Work On Experience In The Future Or Not…
Hi @Duck Opinions on UI are subjective. We have seen many platforms trying to make copies of few popular ones and things haven’t moved for them.
Dhan builds products and optimises experiences based on feedback and usage of our products & features… many of these are now simply copy-pasted or let me say inspired by Dhan. Many features from Dhan have now moved to some leading broking platforms.
We have stated this multiple times, we will continue building on optimising and scaling up based on our insights from users, feedback and suggestions. We have done this from our early days, and continue to practice this today.
One thing I would like to point out w.r.t this is that I understand Dhan has some time limit set for logging off automatically after a certain duration.
Sometimes, this preset duration triggers auto logoff during market hours when many tabs are open for tracking different scrips.
Then, one has to relogin and reopen all the tabs. This is unnecessary hurdle, in my opinion.
It would be better if you could find a better solution to this approach. Or at least, set the trigger point for this to late midnight so that many users won’t be affected by this as all the Indian markets are closed by that time.
Hi @Shally Once logged in market hours, users will be logged out only when they explicitly logout by themselves. In Market hours sessions will logout only when it gets invalidated for any reason.
Many users like this @Yeduraj, we had one focussed on Dhan earlier until we changed it to this one. We update things from time to time, hope we will be able to come up something more better. Shared feedback with our team.
Actually the UI is fine, only 3 things need refinement: Fonts, Splash Screen and the Order Window.
Apart from that some minor bugs are here and there such as, not being able to horizontal scroll the expanded watchlist.
@Duck I’m sorry to say that Zerodha’s UI is not simple and infact it is the worst and I believe its UI is one of the reason why people lose money.
I tried Zerodha for 2 weeks given the hype, you can’t save indicators on web, no TFC, can’t see positions/order/charts/watchlist on a single screen, apathy towards users, no MTF, slow execution.
I have come to this conclusion, Zerodha is for the noobs who don’t know what a trading experience should be and uses substandard products.
Name one thing that you can’t do at Dhan that you can do at Zerodha. In fact, things that you can do at Dhan are the exact things you can’t do at Zerodha.
Hi @paekut@Duck@t7support@thisisbanerjee I’m requesting @Sameet to connect with you and understand your feedback on Dhan platforms. Will help as we continue to improve Dhan further.
Zerodha’s UI Actually Helps Me To React Quickly, I Don’t Know About Others But Yeah It Works For Me, Feature Wise Dhan Is No Doubt No.1 But Somehow I Feel Giving Too Much Is Also Problematic When It Comes To Ease Of Usability
In the 5 yrs that I spent with zerodha I could never reach someone over phone when I tried. They also don’t have chat support. But ya Dhan via chat and phone has to go a long way on it’s own.
With Zerodha their ticket responses used to feel like bot written. Dhan email support for me has been pretty good thus far. Also, they do call up directly to discuss issues if need be.
